With a consistent effort to provide quality and effective banking services to customer across Nigeria, Union Bank Plc, has unveiled two newly upgraded branches in Enugu, Enugu State.
The new branches, located at Zik Avenue, Uwani and Garden Avenue, Enugu, are fully equipped to deliver quick and efficient services to its customers in a vibrant and conducive environment.
Speaking at the event, Transformation Director, Union Bank Plc, Joe Mbulu, commented on how the constant engagement with customers all over Nigeria has driven the bank to keep developing services to support their lifestyle.
He said, “Our objective as a bank is to be customer-focused, and we are intensively expanding the capabilities of our system to ensure we meet and exceed customers’ expectations. We are improving our physical infrastructure, but we have also gone beyond that. Our promise to build a simpler, smarter bank means to cater for our customers through convenient, secure and fast banking platforms like the mobile and online banking systems which ensure customer spend less time banking and more time living.”
For the Head, Retail Banking, Carlos Wanderley, “The strategy to improve our physical and banking infrastructure is built on creating excellent customer experience. Customers can easily make banking transactions within short periods, gain speedy access to added services wherever they are, and also have private and comfortable conversations with their relationship manager when necessary.”
Complimenting the bank on its excellence in customer experience, former Commissioner of Works, Anambra State and a customer of the bank, Architect Callistus Ilozumba stated that his experience with the bank has always been exceptional, either as an individual, business or for his family.
“As a customer of Union Bank, we have worked together to build a very successful business, and the bank has continued to support us in increasing our capacity. So it has been a wonderful experience for me as a customer and member of the Union Bank family,” he said
With over 100 new and refurbished branches across Nigeria leading to a 20 per cent reduction in transaction process time, Union Bank continues to reaffirm its commitment towards providing world class facilities that best suit its customers’ banking needs.