Samsung to Issue Galaxy Note 7 Update Forcing Users to Hand Back Phones

Forum 7 years ago

Samsung to Issue Galaxy Note 7 Update Forcing Users to Hand Back Phones

After being unsuccessful in finding out the root cause of the Galaxy Note 7 explosions, Samsung killed off the flagship and asked all customers to switch off their phones and return it. The company notes that almost 85 percent of US users have returned the phone back to them; however the company looks to retrieve all of the units off the market. To further that effort, the company will soon issue a software update that aims to force the users to bring their Samsung Galaxy Note 7 units in.

The upcoming update reduces the ability of the Galaxy Note 7 to fully charge up. It restricts the unit to only charge till 60 percent, and not more. Furthermore, a pop-up notification shows up every time you wake, reboot, or charge the phone. The notification reminds you of the recall, and request users to return the unit back to the manufacturer.

Making the announcement in a blog post on Friday, Samsung's US arm also announced that most of the customers have switched their Galaxy Note 7 units with another Samsung phone. Users are also given the option to opt for cash, or choose to be a part of the Galaxy S8 or Note 8 programme.


We recommend all Samsung Galaxy Note 7 users to return their units immediately for not only their own, but the safety of others as well. Samsung's engineers are unable to find the actual reason behind these explosions, making the recall even more urgent.

Samsung tried to fend off Apple competition by unveiling the Galaxy Note 7 earlier than usual, and even skipped a numeral to bring uniformity across its series. However, the company's big bet backfired badly, costing it billions.